Privacy Policy - Data Use & Protection

1. Introduction

SuperApp ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our mobile applications, websites, and related services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our Services:

Account Information: Name, email address, phone number, profile picture, and other registration details
Communication Data: Messages, files, images, videos, and other content you share through our Services
Payment Information: Billing address and payment details (processed securely by third-party payment processors)
Organization Information: Company name, organization size, and business details for enterprise accounts
Support Information: Information you provide when contacting customer support

2.2 Automatically Collected Information

We automatically collect certain information when you use our Services:

Device Information: Device type, operating system, unique device identifiers, and mobile network information
Usage Data: Features used, time spent on the platform, interaction patterns, and performance data
Log Data: IP address, browser type, access times, pages viewed, and referring URLs
Location Data: Approximate geographic location based on IP address (precise location only with your permission)
Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies

2.3 Information from Third Parties

We may receive information from third-party services you connect to SuperApp, such as authentication providers, calendar services, or other integrations you authorize.

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To provide, maintain, and improve our Services
Communication: To facilitate messaging, video calls, file sharing, and other collaboration features
Personalization: To customize your experience and provide relevant features
Security: To protect against fraud, unauthorized access, and security threats
Analytics: To understand how users interact with our Services and improve performance
Customer Support: To respond to your inquiries and provide technical assistance
Legal Compliance: To comply with legal obligations and enforce our Terms of Service
Marketing: To send promotional communications (with your consent where required)
AI Features: To power AI-driven features like translation, smart search, and content recommendations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

With Your Organization: If you use SuperApp through an organization, your administrator may access certain information
Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, customer support)
Business Transfers: In connection with mergers, acquisitions, or sale of assets
Legal Requirements: When required by law or to protect rights, property, or safety
With Your Consent: When you authorize us to share information with third parties

5. Data Security

We implement industry-standard security measures to protect your information:

Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
Access Controls: Strict authentication and authorization protocols
Infrastructure: Secure cloud infrastructure with regular security audits
Monitoring: 24/7 security monitoring and incident response
Compliance: ISO 27001, SOC 2, GDPR, and HIPAA compliance

While we use reasonable efforts to protect your information, no security system is impenetrable. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your information for as long as necessary to:

Provide our Services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain backup and disaster recovery capabilities

When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law or for legitimate business purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information
Portability: Receive your data in a structured, machine-readable format
Objection: Object to processing of your information for certain purposes
Restriction: Request restriction of processing in certain circumstances
Opt-Out: Unsubscribe from marketing communications
Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies: Required for the Services to function properly
Analytics Cookies: Help us understand how users interact with our Services
Preference Cookies: Remember your settings and preferences
Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. Note that disabling certain cookies may affect functionality.

9. International Data Transfers

SuperApp operates globally. Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

We use appropriate safeguards, such as Standard Contractual Clauses, to ensure your information receives adequate protection when transferred internationally.

10. Children's Privacy

Our Services are not directed to children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children.

If you believe we have collected information from a child, please contact us immediately at [email protected], and we will delete such information.

11. Third-Party Links and Services

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Posting the updated policy on our website
Sending an email notification to your registered email address
Displaying a prominent notice in our Services

Your continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

SuperApp Privacy Team

Email: [email protected]

Address: Los Angeles, CA (Headquarters)

Website: superapp.us/contact

For EU residents: You have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.